Returns & Exchanges
At Route One, we want you to be fully satisfied with your gear, so we offer a hassle-free 30-day return policy for any unused items in their original packaging. Whether it's a sizing issue or a change of heart, we are committed to getting you the right equipment for your journey.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Gear
Securely pack the items in their original condition and include all tags and documentation to ensure a smooth processing experience.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing